Reference

The Rules That Cover Your cbaji8 Account

These terms are the working rules of your account: what you agree to when you open it, how a bKash, Nagad or Rocket transfer is treated once it lands, and where access depends on your local law and eligible regions.

Account rulesbKash, Nagad, Rocket walletsLocal law appliesOne account, one set of rules
cbaji8 The Rules That Cover Your cbaji8 Account
POLICY HELP DESK

Where Policy Questions Get Answered

Policy questions move faster through channels tied to your account. Log in, open the help panel, and the agent can already see your wallet history, the mobile number on file and any verification step still pending. That saves the back-and-forth of proving who you are over email. Pick the channel that matches the question: chat for a stuck bKash or Nagad transfer, the written thread for anything about wording.

Team online

Live chat from your account

Sign in, open the help panel and start a chat. Quote your registered mobile number and the wallet you used, bKash, Nagad or Rocket, so we can pull the correct account record.

Account message thread

Longer questions about wording belong in writing. Send them from the account inbox and the thread stays attached to your profile, so you can find the reply weeks later.

Payment dispute desk

If a bKash, Nagad or Rocket transfer did not land in your account wallet, send the transaction ID from the wallet app and we trace it against your profile the same day.

DATA AND SECURITY

How We Hold and Protect Account Data

Account data lives behind your login, and every request we handle starts with the mobile number you registered. Your name, wallet ID and transaction history stay attached to the profile so a bKash, Nagad or Rocket payment can be matched to you and nobody else. We keep those records while the account is open and for the period local rules require after it closes. Ask support to see or correct them. Session cookies keep you signed in on mobile; clearing them logs you out.

What we hold

Your registered name, mobile number, wallet identifiers and transaction history sit on the account. We use them to clear bKash, Nagad and Rocket payments and to answer a query about one transfer.

Cookies on mobile

Session cookies keep you signed in between pages. Clear them in your browser and you are logged out again. Nothing about your wallet balance sits inside the cookie itself.

Login and OTP

Sign-in asks for a code sent to your mobile number. Never pass that code or your wallet PIN to anyone claiming to work for us, because our team never asks for a PIN.

Records and corrections

Transaction records stay on file while the account is open and for the period local rules set afterwards. Write to support to see them, correct a misspelt name or close the account.

Questions We Get About These Terms

Four or five of these come up every week at the desk, so the answers below are the short version. If yours is not here, message support from inside your account and we reply against your own record rather than a general script. Each answer describes how we apply the terms now, and this page always wins if the two ever differ.

Yes. Confirming your registration and the first wallet step is the point where the terms start to apply. Read this page before you accept, since nothing is hidden inside the signup flow.

No. The bKash, Nagad or Rocket account has to be in your own name and match the name on your profile. A mismatched wallet fails verification, and the transfer is returned or held until you explain it.

We update this page and put a short message in your account inbox before the change takes effect. Keep using the account after that date and the new wording covers you. If you disagree, close the account.

Message support from your account and ask for your data copy. We confirm the request against your registered mobile number, then send the record to the contact details we already hold on your profile.

Partly, yes. Availability depends on your local law and eligible regions, and we cannot treat every district the same way. Only open an account where the service is allowed for you.

Yes. Multiple accounts, a wallet in another person's name or shared login details can lead to suspension. We contact you first where the case is unclear, and any settled balance is handled under these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.